Privacy Policy

Introduction

Lakeside Spine and Wellness (“Lakeside Spine and Wellness,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding personal information you provide while using this website. This Privacy Policy explains how information is collected, used, disclosed, and protected when you visit our site or communicate with our office online. By using this website, you agree to the practices described in this policy.

Information We Collect

Information You Provide Voluntarily

We may collect personal information that you voluntarily provide through contact forms, appointment requests, intake or inquiry forms, chat widgets, or other online communications. This may include your name, phone number, email address, and any information you choose to share in your message. We only collect information that is reasonably necessary to respond to your inquiry or provide requested services.

Information Collected Automatically

We may also collect non personal information automatically, such as browser type, device information, approximate location (city/state), pages visited, referring/exit pages, and general usage data. This information helps improve website functionality and user experience.

How We Use Your Information

We use the information you provide for legitimate business and healthcare related purposes, which may include:

Responding to inquiries and requests
Scheduling, confirming, and managing appointments
Communicating with patients and prospective patients
Sending service related communications (including appointment reminders and updates) if you opt in
Improving our services, website content, and user experience

We do not sell, rent, or trade your personal information.

SMS / Text Messaging (Mobile) Information

SMS Opt In Details

If you provide your mobile phone number and opt in, we may send SMS/text messages from Lakeside Spine and Wellness. Opt in may occur through our website forms, scheduling tools, chat widgets, or other opt in methods where we present a consent checkbox (or similar consent mechanism). Where available, we provide separate opt in options for marketing messages and non marketing messages (e.g., appointment confirmations, reminders, and scheduling updates). Your consent to receive SMS/text messages is not required as a condition of purchase or receiving services. Message frequency may vary. Message and data rates may apply.

SMS Opt Out and Help

You can opt out of SMS/text messages at any time by replying STOP. For help, reply HELP or contact us at andywinger@hotmail.com or 425-276-8044.

Mobile Information Sharing Statement (Required Exact Language)

“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.”

Sharing of Information (General)

We do not share your personal information with third parties except:

As required by law (e.g., legal process, court orders, regulatory requirements)
To protect our rights, property, or safety, and the rights, property, or safety of others
With vendors/service providers who help operate our business (such as website hosting, scheduling systems, communications providers, and analytics), who are expected to protect your information and use it only for authorized purposes

Protection of Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no website or electronic transmission can be guaranteed to be completely secure. You acknowledge that submitting information online carries inherent risks and that you do so at your own discretion.

No Guarantee of Confidentiality for Online Communications

Communications sent through this website, including contact forms and emails, may not be secure. For this reason, you should not submit sensitive medical information or protected health information through this website. A doctor patient relationship is established only through in office visits and proper documentation. If you need to discuss confidential health matters, please contact our office by phone or address them during your appointment.

Cookies and Tracking Technologies

This website may use cookies or similar technologies to enhance user experience and analyze site traffic. Cookies are small data files stored on your device that help websites function more efficiently. You may choose to disable cookies through your browser settings, though doing so may affect site functionality.

Third Party Websites

This website may contain links to third party websites for informational purposes. We do not control and are not responsible for the privacy practices, content, or policies of those websites. We encourage you to review the privacy policies of any third party sites you visit.

Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal information, and the right to opt out of certain communications. To submit a privacy request, contact us at andywinger@hotmail.com or 425-276-8044. We may need to verify your identity before fulfilling certain requests.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page and will take effect immediately upon publication. Continued use of the website constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact: Lakeside Spine and Wellness Phone: 425-276-8044 Email: andywinger@hotmail.com